A clear agreement.

About Panuma

Panuma is operated by Reza Taghizadeh.

Contact address: Stübeheide 9, 22337 Hamburg, Germany

Contact: info@panuma.app, or use our support form.

Panuma provides activities, educational resources and tools that connect therapists and caregivers. It supports professional care and home practice; it does not diagnose, replace professional judgement or guarantee an outcome. It is not an emergency service.

Accounts and access

Adult users are responsible for accurate account details, keeping their sign-in details private and using only the records they are authorised to access. Caregiver access is free. Therapist plans are paid and include unlimited children. Child profiles and activity plans can exist before the separate recording-consent step. Recording and sharing practice results require active consent and an authorised connection; creating a profile does not itself grant that permission. Users must have authority and an appropriate legal basis for the information they enter.

Clinical responsibility remains with the treating professional. Do not upload material you lack permission to share, use the service unlawfully, or attempt to access another person’s records.

Plans and automatic renewal

When checkout is enabled, new individual subscriptions are offered monthly or annually. Displayed plans do not mean payment is currently available. The price, currency, billing period, applicable taxes and renewal terms are shown before payment. An annual price is paid for the year upfront, even where a monthly equivalent is shown for comparison.

Subscriptions renew automatically unless renewal is cancelled before the next billing date. For an active subscription, renewal can be managed in the account. Cancelling renewal stops future renewals and is separate from asking for a refund. Access normally continues until the end of the paid period unless a refund or another applicable account action ends it.

A launch discount applies only for the period shown in the offer. The renewal amount is shown separately. Clinic arrangements are discussed through an enquiry rather than individual checkout.

Refunds and your rights

Our first-purchase guarantee provides a full refund when requested within 15 days of your first successful subscription payment, without requiring a reason. Read the refund policy and request instructions.

This voluntary guarantee is additional to rights under applicable consumer law. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable German and European consumer protections and Australian Consumer Law guarantees.

Activities and educational content

Resources marked free can be downloaded and printed without a paid subscription. Use activities with appropriate adult supervision and professional judgement. Availability can change as content is corrected or updated. Follow any licence or attribution notice supplied with an individual resource; access does not transfer ownership of the content.

Privacy and child records

The privacy notice explains our information handling. Recording permission is separate from subscription payment. A nickname is not anonymous information. Closing a paid subscription does not automatically erase child or billing records.

Help and changes

For account, billing or service issues, use support. Material changes to these terms or a renewal arrangement will be communicated before they apply. The applicable plan and payment terms are presented at checkout.